Términos del servicio

Cancellation policies

Terms Of Service

Rescheduling:

All payments received and cleared may be reapplied at no additional cost with complementary rescheduling of charter departure time or date if hazardous weather conditions exist at time of charter. 

Non Holiday Cancellation Policies

Vessels under 70 ft: You may cancel up to 48 business hours prior to your charter. Written notice is required (email is acceptable). If you cancel prior to 48 business hours before your charter departure time, payments received will be returned minus a 10% merchant processing and administrative fee not to exceed $100.00. If canceled less than 48 business hours prior to your departure time, any payments received are non refundable and total charter fee will be charged and is non refundable unless certain conditions apply. For the list of day charter hazardous weather and other cancelable conditions please read below.

Vessels 70 ft – 100 ft: You may cancel up to 72 business hours prior to your charter. Written notice is required (email is acceptable). If you cancel prior to 72 business hours before your charter departure time, payments received will be returned minus a 10% merchant processing and administrative fee not to exceed $100.00. If canceled less than 72 business hours prior to your departure time, any payments received are non refundable and total charter fee will be charged and is non refundable unless certain conditions apply. For the list of day charter hazardous weather and other cancelable conditions please read below.

Vessels 100 ft or larger: You may cancel up to 5 business days prior to your charter. Written notice is required (email is acceptable). If you cancel prior to 5 business days before your charter departure time, payments received will be returned minus a 10% merchant processing and administrative fee not to exceed $100.00. If canceled less than 5 business days prior to your departure time, any payments received are non refundable and total charter fee will be charged and is non refundable unless certain conditions apply. For the list of day charter hazardous weather and other cancelable conditions please read below.

*Some specific vessels may have individual or customized cancelation policies that differ from the general policies listed above. Your charter agreements will outline your vessel specific cancelable dates.

Due to the perishable nature of food items, all catering orders are non-refundable if canceled less than 36 hours prior to your departure date.

Payments received for yacht charter bookings or water sport add-on packages are applied to administrative tasks, the reservation of vessels, hiring of elected crew, water toys, equipment, provisioning and other yacht charter associated activities. Your deposit removes yacht from inventory and prevents it from being booked by other clientele. Larger vessels require more planning and preparation for cruising than smaller vessels. All payments made are non refundable with exception to day charter hazardous weather, cancellable conditions or the above hourly advance written notice depending on the size of your charter vessel.

New Years Eve (12/31) & New Years Day (01/01) Cancellation & Payment Policies

All payments made, with exception to catering, are refundable if written notice, email is acceptable, to cancel is given 14 business days prior to vessels departure time and date. Refund requests made 14 business days prior to departure time and date is subject to a merchant processing and administrative fee of 10% of amount paid, not to exceed $100.00. If reservation is cancelled less than 14 business days from departure date and time, all payments made are nonrefundable with exception to day charter hazardous weather and below listed cancellable conditions. If canceled less than 14 business days from your charter departure date and time, total charter fee will be charged and is non refundable unless day charter hazardous weather or below listed cancellable conditions exist at time of departure. Failure to pay your charter balance in full 14 business days prior to your departure date and time will result in cancelation of booking and forfeiture of deposit or payments made. Charter modifications or changes to reservations may be requested by charterer if more than 14 business days from departure time. All charter modifications, requests and changes must be approved by charter management, charter crew are not authorized to make changes to charter itinerary. Catering payments must be made in full and are non-refundable if cancelled less than 14 business days prior to your departure date. Catering is provided by an independent 3rd party vendor.

*Some specific vessels may have individual or customized cancelation policies that differ from the holiday policies listed above. Your charter agreements will outline your vessel specific cancelable dates.

Non Holiday & General Payment Policies

The credit or debit card on file may be used to furnish payment for your final balance prior to your departure. If no active card is on file, charters can be forfeited for failure to administer payment prior to departure. The debit card on file may be used to collect any outstanding balances owed if charterer is a “no show” or fails to provision payment in full outside of any of the cancelation policy period windows.

You must bring the active card used to furnish booking payment as well as your matching ID for verification by staff the day of your charter upon boarding your charter vessel.

• Any bookings made that exceed a toal amount due of $3,000 are payable via zelle, wire or bank transfer only. We also accept cryptocurrency payments in the form of Bitcoin or Ethereum at the market rate at time of payment.

• If the cumulative total for your booking is under $3,000 your card on file will be used to furnish final payment prior to your departure unless you provision an additional form of payment prior to your vessel’s payment deadline.

• Any bookings made that are less than 24 hours from departure time are payable via zelle, wire or bank transfer only. Credit cards are not accepted for bookings made less than 24 hours from departure time.

• Vessels under 70 ft require payment to be made in full 48 business hours prior to your departure date. Failure to pay your balance in full 48 business hours prior to your departure date will result in cancelation of charter and forfeiture of deposit.

• Vessels 70 ft – 100 ft require payment to be made in full 72 business hours prior to your departure date. Failure to pay your balance in full 72 business hours prior to your departure date will result in cancelation of booking and forfeiture of deposit.

• Vessels 100 ft or larger require payment to be made in full 5 business days prior to your departure date. Failure to pay your balance in full 5 business days prior to your departure date will result in cancelation of booking and forfeiture of any payments made.

• Multi day term charters or charters on any vessel that exceed a total amount due of $10,000 may require a customized deposit structure to secure the booking via wire or bank transfer only. Full balances must be paid in full 7 business days prior to vessels departure date. Failure to pay the balance in full 7 business days prior to departure date will result in cancelation of booking and forfeiture of any payments made.

• Some specific vessels and holidays may have individual or customized payment forfeiture policies that differ from the general policies listed above. Your charter agreements will outline your vessel specific payment forfeiture dates.

• We do not accept spilt payments from multiple parties credit cards or from multiple cards from the same person. All credit card payments must be from 1 primary charter guest on 1 credit card only.

• We do not accept virtual credit cards that do not display card information. Card number, expiration date, CVC cumber and name of authorized card holder must be displayed on card used and brought in person the day of your charter to board your charter vessel.

• We do not accept pre-paid credit cards.

• We do not accept checks of any kind, including cashiers checks or money orders.

• Some yachts may require an additional damage security deposit. If no damages occur during your charter from yourself or your guests, security deposit is fully refundable after verification by charter staff that no damage to vessel, its toys or systems has occurred.

• For any cryptocurrency payments made, you are responsible for any transfer fees incurred by your provider and the total transferred amount must equate to your total charter amount balance.

• For any cryptocurrency payments made, you are responsible to verify the wallet address you are sending it to, a mistyped transfer wallet address may result in a loss of your funds.

Day Charter Hazardous Weather Conditions (multi day charters not included):

• Hazardous weather conditions must exist at time of departure.

• Storms falling into the categories of all the below conditions that have their epicenter passing within 5 miles of Miami.

• Named storms effecting Miami local inland waters.

• Storms that are labeled “severe” and forecasted to last more than 4 hours in duration effecting Miami local inland waters.

• Severe weather advisories issued for Miami local inland waters with constant wind velocities exceeding 30 mph and or wave swells beyond 3 feet in height affecting local inland waters.

• General marine advisories that pertain to the ‘ocean’ or ‘open waters’ are not applicable as cancellable conditions, as the main cruising areas of all charter vessels are protected inland waterways not exposed to open ocean weather.

Other Cancellable Conditions

• “Unforeseen circumstances” (i.e. death in immediate family, hospitalization). Medical proof via certificate or doctors report is required for return of deposit.

Non Cancellable Conditions:

Scattered showers, overcast conditions or a forecasted “chance of rain” are not considered cancellable weather conditions. News stories or media coverage that highlight a current event or sensationalize local developments with weather, tourism risks, medical risks, or other travel related “warnings” that are not official state or federal restrictions to travel are not considered cancellable conditions.

Refund Processing Fees:

In the event that day charter hazardous weather conditions exist and rescheduling is not a possibility, payments made will be returned minus the merchant processing and administrative fee of 10% of amount paid, not to exceed $100.00.

Catering and Food Orders:

There is a minimum order of 2 platters per charter. Any orders that are placed with less than 2 platters will be canceled. All catering orders must be placed a minimum of 36hrs prior to your departure date. Due to the perishable nature of food, catering orders are non refundable if canceled less than 36 hours from your departure date. Holiday charter dates may have additional cancelation and refund catering restrictions. Miami Yachting Group LLC cannot be held liable for any allergy or adverse reactions to catering, food is processed in a facility that may also at times contain milk, eggs, nuts and seafood. All food and catering is prepared and provided by a 3rd party vendor.

Minimum Gratuity Requirements:

Charterer agrees to a minimum of 15% gratuity of vessel charter retail price for vessel crewing personnel.

Sale Of Charter Vessels Or Unforeseen Unavailability Of Vessel Inventory:

In the event a charter vessel is sold, damaged or otherwise inoperable Miami Yachting Group LLC will attempt to find a comparable replacement option for fulfillment of charterers booking. Alternative vessel options may exist that are more expensive than charterers original vessel booking, these options are not to be considered complimentary upgrades, charterer is responsible for any price difference or fluctuations that may occur from choosing another more expensive vessel as a replacement option to their original booking. If a replacement vessel is unavailable or unattainable, Miami Yachting Group LLC reserves the right to cancel charterers booking and furnish a refund back to charterer hereby fulfilling Miami Yachting Group LLCs obligations to charterer.

Pricing & Availability Disclaimer

Pricing and availability is based on first come first served basis. Holiday pricing may vary from listed base charter pricing. Holiday booking cancellation and payment policies may differ from general booking cancellation and payment policies. Any quoted price is valid for 24hrs and subject to fluctuation with market and demand there after. Listed base charter price does not include sales tax or crew gratuity. All yachts are available for general booking until a deposit is placed upon a yacht for a specific date and departure. Pricing is based off of local Miami inland idle speed cruising, long distance charters, or fast speed cruising beyond Miami may be subject to additional fuel costs.